Reactivation of MojoPac License

[dethnyte]

I'm attempting to move my Mojopac License to a larger hard drive. I've disabled my old one and moved the data over to the new device. When starting up it asked me to reactivate and put in my password. That's when it says it cannot find a license for my web account and throws me Server Error: 2:5:116. I've sent in a support request but thought I'd post here also if it would help me.

Thanks.

[dethnyte]

Please don't make me wait on this, I have school work due tonight :(

[nikky]

Let me check this out for you and update you in sometime.

[dethnyte]

Thank you Nikki!

I notice under my account I have two keys but only one license listed. I did buy two keys when I purchased Mojo.

[nikky]

Dethnyte,

Can you please try now? We made some changes to your account.

FYI...You have two keys but only one license as you haven't activated the second key yet.

Nikky

[dethnyte]

Thank you Nikki it worked.

As for the two keys, I'm not sure I understand the difference between keys and licenses. When I purchased MojoPac I bought one for my father-in-law and one for myself. We are both using them, so I can only assume that we've activated them both.

[dethnyte]

There is something still screwy. It keeps asking to reactivate it when I start it up. Now I've exceeded my limit.

[dethnyte]

Thought I'd post an update this morning.

It is asking for a valid license, my MojoPac is unusable. Any help would be greatly appreciated.

[dethnyte]

Is there any chance of resolving this today? I'd really like to get back to working normally.

[dethnyte]

Still down... yet another day wasted.

I feel like I'm talking to myself in here. Why don't you guys just have a support phone number for your customers?

[mojosupport]

Dethnyte,

We have reset the activation and copy counts for you so you can use the MojoPac. Would you please let us know the model number of your USB device? It appears that your issue is related to the serial number change on your USB.

MojoPac requires the USB storage device to fully comply with the USB 2.0 standards specifications. Unfortunately, a few USB hard drives and flash devices are non-USB 2.0 compliant and MojoPac installation will run into product key activation issue.

Thanks!
~MojoPac Support

[dethnyte]

Looks like my father-in-law is having the same issue with his (same exact external hard drive). Is there anyway around this?

The devices are Aluratek 120GB External Drives AHDUB250120

[dethnyte]

Sorry, I forgot to say thanks earlier.

Thank you.

The box said that the drives were usb 2.0 compliant but I'm beginning to think that they aren't. I'm going to return them and get some WD Passports, something I know works for sure.

I'm just worried I've used up my transfers because of this issue, can you help with that if that is the case?

It would be really nice if a drive wasn't 2.0 compliant, MojoPac would inform you of that when you tried to install or transfer. Would really save a lot of headaches. :)

[dethnyte]

I opened a ticket with Alturek, they swear up and down that the drive is 2.0 compliant.

I went out and bought a WD Passport 120 and I'm restoring my data, I'll let you know how it goes.

[dethnyte]

I've having the same problem with this new drive, it is saying it cannot find a valid license. I know for sure this drive is 2.0 compliant.

Am I going to have this same problem with my second key also?

[nikky]

Dethnyte ,

You should have received an email from our Support. Please let us know if you continue experiencing problems.

Nikky

[dethnyte]

It worked for me, it turned out that I need to format and start fresh and it worked great. I'm still haven't had a chance to see if my second key works or not. I'll keep you posted.

[kalehm]

I use to have my MojoPac on a USB drive but now I recently buy a Lexar 2 GB drive so I:

1-Disable the license
2-Create a backup
3-Format the old USB Drive
4-Sell the old USB Drive
5-Restore the backup
6-Enable the license

And BOOM!! Can't reactivate the license. I was guessing that the new feature of Disabling and Enabling the license will take out the limitation or any problem with the moving of the MojoPac from one USB drive to another. I guess wrong. Why I'm having this problem?? I will encounter the same problem if I wish to upgrade to a better or bigger USB drive??? Thanks for any help. :)

[mojosupport]

You should have received an email from the MojoPac Support team on this issue. This is a know bug with Disable and Backup/Restore and we will fix the issue in the future releases. For the mean while, the workaround is to Enable the key on the previous USB device. Meaning you should NOT Disable the Key when you transfer the key to a new USB device.

~mojosupport

[kalehm]

I can't :( I sold my old pen drive. I buy a new one so that mean that I won't be able to use it until you fix the problem?? :( well let me know what I can do. Thanks.

[lfirmo]

I've installed mojopac a few days ago in an external disk.

The disk was small and I've made a copy of all the files to a new disk with lots of space.

I've tried the new installation and the activation has been sucessfull.

In the end of the day I notice tha the new disk was FAT32 and I wanted NTFS.

So I just format the disk and repeat the previous procedure ... Copy the files again from the old disk.

Now the new installation doesn't work.

How can I solve this problem ?

Thanks.

[mojo_support]

I have done some changes in your account. Could you try by activating again and check the functionality.

[lfirmo]

Thanks.

The activation has been sucessfull.

[mojotech]

Thank you for your feedback and letting us know that the issue is resolved. We are glad the issue is resolved.

[joelglick]

I have the same problem. Installed mojopac on a local folder .. Moved it to a USB drive, tried to reactivate .. no success? We can't move the mojopac around?