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How do I register for mojopac.com site?
Please go to http://www.mojopac.com/portal/signup.html to register with mojopac.com. You can also register during MojoPac installation and setup by selecting "Register me with mojopac.com (email required)" option on "MojoPac Setup and Activation - Select Activation Option" window.
How do I retrieve my mojopac.com username?
If you would like to retrieve your username for MojoPac website, please visit MojoPac login page, click on "for account assistance" link, enter your email ID, and click on "Submit" button. Your username will be emailed to your email ID that was registered with your mojopac.com username.
If you are not able to remember your password for your MojoPac installation on a USB device, click on an icon with “?” next to the password field. It will show you the password hint you set during the initial setup. The local MojoPac password is stored on your local MojoPac device only, and MojoPac support will not be able to assist you if you are not able to remember the password for MojoPac installation.
If you would like to reset your password for MojoPac website, please visit MojoPac login page, click on "for account assistance" link, enter your mojopac.com username, and click on "Submit" button. Reset password will be emailed to your email ID that was registered with your mojopac.com username.
How do I update my information?
Click on "My Account" link on the mojopac.com web site and login using your mojopac.com username and password. On "User Profile" page, you can change your password or update your personal information.
You will NOT be able to change your username once it is created as MojoPac product key information is tied to your username.
How to use MojoPac Knowledge Base?
All MojoPac customers can take advantage of our Knowledge Base that provides product technical information, workarounds, and other information relevant to the operation of MojoPac products. We highly recommend customers to search our Knowledge Base for answers to your questions before submitting a Support Case. You need to login using your mojopac.com username and password to access the Knowledge Base.
Please refer to RingCube Support Operations Guide for detail instructions on searching the Knowledge Base.
How do I post a message on the MojoPac Forums?
You can post your question in our "Mojo Community" forums after logging in using your mojopac.com username and password. Please search forums to see if anyone posted a similar question before creating a new thread.
How is the information I provide to MojoPac used?
During the registration, your username and email address are the only required fields that are necessary in order to generate MojoPac product key for both licensed and Freedom customers. We take privacy and the security of customer information very seriously. We do NOT sell or share our customer information with any other companies. Please review our Privacy Policy for details.
How do I update to the latest version of MojoPac?
"Automatic Updates" is enabled by default in MojoPac to download the latest updates and install it when it becomes available. If it is disabled or you would like to update manually, change the "Automatic Updates" settings or download the latest release on our download site and install it.
MojoPac 1.x supports Windows XP operating system only. We are currently doing a beta program for Windows Vista support version, but there's no immediate plan to support Linux operating system.
How do I contact RingCube Support?
Please search our Knowledge Base first before you contact support. If you are not able to find answers to your question in Knowledge Base or Forum, you can open a case with RingCube Support. You need to register with MojoPac first in order to access RingCube Customer Center. Submit a case with detail description of the problem, error code, and steps to re-produce the problem.
Please refer to RingCube Support Operations Guide for detail instructions on using RingCube Customer Center.
Why do I get "NetSuite Single SignOn Integration" window when I try to access MojoPac Customer Center?
You may see "Welcome to NetSuite Single SignOn Integration" window when you clicked on "MojoPac Knowledge Base" or "MojoPac Case Management" links, please contact RingCube Support at support@ringcube.com to enable your access to our Customer Center.
Should I answer "NetSuite Update Security Questions" when I go to RingCube Customer Center?
You may get "NetSuite Update Security Questions" window when you log into RingCube Customer Center. This feature is currently not used, and you can click on "Do Not Ask Again" button to disable it.
I am not able to change my password and email in RingCube Customer Center.
You won't be able change your profile in RingCube Customer Center. In order to update or change your password and email ID, you need to go to "My Account" page on mojopac.com site and update it in "User Profile" page.
How do I open and update a Support Case?
If you have an active Support agreement, you can file a Support Case on our Customer Center web site. To open a Support Case, click on "MojoPac Case Management" , login using your mojopac.com username and password, and click on "Contact Support".
Once a Support Case is submitted, a case number will be assigned and you will receive a confirmation email. Please confirm your e-mail ID used to register with mojopac.com is accurate. You can update your case on our "Customer Center" by clicking on "See Support Cases" and editing the case in "Message" field or by replying to the support email you received.
Please refer to RingCube Support Operations Guide for detail instructions on using MojoPac Case Management on our Customer Center.
How do I subscribe or unsubscribe from MojoPac?
You may change your subscription settings by clicking on unsubscribe link in an email you received or by changing it on RingCube Customer Center. Login using your mojopac.com username and password and click on the "Campaign Subscription Center" link to change the settings.
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