Support Offerings
RingCube Support Services offers a full range of features and benefits depending on the service level you choose. The following outlines the different levels of support that are offered.
Premium Support
Premium Support program is designed for customers with mission critical business environments that require around-the-clock access to RingCube Support Services. Premium Support program offers:
- 24* 7 telephone-based support for 365 days per year accessed through a dedicated support line.
- Remote troubleshooting to expedite the resolution of critical issues.
- Highest level of priority queuing and response time for support requests.
- Multiple support contacts.
- Access to Enterprise Product FAQ and Knowledge Base on MojoPac Customer Center.
Standard Support
Standard Support program is designed for customers with business environments that require support during normal business hours. Standard Support program offers:
- 8AM – 6PM PST telephone-based support during business days.
- Priority queuing for support requests.
- Multiple support contacts.
- Access to Enterprise Product FAQ and Knowledge Base on Support web portal.
S/W Warranty
S/W Warranty program offers customers email-based support for 30 calendar days from the date of activating MojoPac product key. Support requests are submitted via MojoPac Customer Center only and no telephone-based support is provided. Customers are highly recommended to take advantage of web-based FAQ, Knowledge Base, and MojoPac Customer Forums.
Support Business Hours
RingCube Support business hours are Monday through Friday from 8AM PST to 6PM PST excluding weekends and US holidays.
Purchase RingCube Support
Please contact RingCube sales at sales@mojopac.com to obtain more information about support programs.
Support Policies
Third Party Hardware and Software Support
RingCube Support will assist customers in diagnosing problem to determine whether or not the technical issue is related to third party hardware or software. In order to isolate the error, we reserve the right to request that the third party hardware or software be removed. This will only be done where we have reason to believe the issue is related to the third party hardware or software.
If RingCube Support cannot directly identify the root cause or it is reasonably suspected that the problem is related to the third party hardware or software, we will direct the customer to contact the third party vendor's support organization.
RingCube Update and Upgrade Policy
We provide software releases to fix problems uncovered in our current products. If your problem relates to a software bug in a MojoPac product as acknowledged by RingCube with a bug tracking number associated with a Support Case, our Technical Support Engineer will work with you to determine the appropriate release mechanism for a fix, based on the technical severity of the bug and the business impact it has on your organization.
Product updates are released regularly to provide fixes for bugs identified in current releases, and may include some minor enhancements.
Product upgrades will include all the bug fixes provided in the previous versions and will add new functionalites.
Non-Paid User Support Policy
RingCube offers various self-help tools (access to the Knowledge Base, and MojoPac Customer Forums) for non-paid users to search for the answers and to post questions in our user community.
 |
MojoPac Demo |
 |
Contact Sales |
 |
Solutions |
 |
Products |
 |
Download Trial |